Let’s talk about process. No, I’m not talking about mind-numbing checklists or endless paperwork. I’m talking about the kind of process that transforms your firm from a juggling act of last-minute fire drills into a well-oiled machine. The kind of process that makes your employees happy and your clients rave about you. Yep, that kind.
You see, many firms are stuck in old ways. They are putting out fires, micromanaging employees and wondering why their customer experience (CX) isn’t what it could be. This doesn’t work because your CX is doomed if your employee experience (EX) is broken! The secret sauce? A solid process that works for everyone. And it’s time to get excited about it.
Why Process Matters for Your Team
No one goes to school dreaming of punching a time clock or spending their days buried in grunt work. Yet, that’s where a lot of firms leave their team members — caught in the grind of timesheets, repetitive tasks and chaos. It’s frustrating. It’s demoralizing. And ultimately, it kills the creativity and passion that can make your firm stand out.
What’s the fix? A killer process that actually works for your team.
