There’s a moment that happens when you start using Navi, an AI-powered coaching and decision-support tool, that no one prepares you for.
You just got off a call, and the transcript is uploading to Navi. You think, “That was fine… Maybe a 6 out of 10?”
And the score comes back 8.4, and you say to yourself, “Time to delete my Navi account because I’m an advisory god!”
Or worse. It’s only a 3.2, which makes you think, “Ouch. I thought robots were supposed to be friendly.”
Suddenly, you’re not just reviewing a conversation. You’re trying to reconcile two different versions of reality.
Don’t React, Get Curious
Navi’s a tool for you. It’s not judging you. It’s not a manager breathing down your neck, waiting for a reason to replace you.
Take a breath, don’t let a robot get you down. But don’t explain it away either.
The mismatch in scores isn’t a problem; it’s the opportunity.
When your self-assessment and the data don’t align, the goal isn’t to decide who’s right. The goal is to understand why they’re different.
Step 1: Identify the Type of Gap
Before you do anything else, figure out if you rated yourself higher or lower than the data. Those are two completely different growth paths.
If you rated yourself lower, you’re likely dealing with a confidence gap.
If you rated yourself higher, you’re likely dealing with a visibility gap.
Both matter. Neither one means you should toss your laptop out the window and call it a day.
If you rated yourself lower: validate what’s working
This is where most people move too quickly. You assumed you needed to improve, but the data is telling you something else. Time to pat yourself on the back and move on, right?
Nope! You’re doing things well that you’re not noticing. If you don’t know your strengths, how can you play to them?
Instead of brushing past it, ask Navi:
Where did I show strong clarity in this call?
What moments landed well with the client?
What did I do that contributed to this higher score?
This isn’t about boosting your ego. (Although there’s no shame in feeling proud!)
It’s more about pattern recognition. If you don’t understand what’s working, you can’t repeat it.
If you rated yourself higher: find out what you missed
This is the harder outcome, and the more important one. Now you’re looking for what you didn’t see.
Ask Navi:
Where did I lose the client’s engagement?
Were there moments where I didn’t answer the question directly?
Did I clearly define next steps?
What specifically lowered my score in this dimension?
You’re not looking for a general answer. You’re looking for specific moments.
Growth doesn’t come from “Do better next time.” It comes from, “Right there, that’s the moment where I can make a different choice.”
Step 2: Isolate One Shift
Most people overcorrect. They see the gap and think, “I need to fix everything.”
You don’t!
Pick one dimension, one behavior, one adjustment.
Maybe it’s:
Asking one more check-in question
Slowing down your explanation
Being more direct with next steps
Then, go into your next call looking for that one thing. That’s how you’ll actually be able to build your skills and improve over time.
Step 3: Use Navi Like a Coach, Not a Report Card
If you’re just looking at your score, you’re missing the point. Navi isn’t there to grade you; it’s there to guide you.
Navi’s equipped to answer your questions and help you better understand how you show up in calls. So, treat it like a conversation.
What would you have done differently in this moment?
How could I have made this clearer?
What’s one way I could improve this engagement next time?
The more specific your questions, the more useful the feedback becomes.
This is What Real Self-Awareness Looks Like
The goal isn’t to be perfectly aligned with your score. It’s just to get closer over time.
You’ll start to understand your patterns, recognize your strengths and see your blind spots before they become habits.
The best advisors aren’t the ones who always perform perfectly. They’re the ones who know how to learn from how they perform.
When you combine your self-awareness with real data, improvement stops being a guessing game and starts becoming a system.
